Circuit City Sucks!

[SD_Eagle5]

I went to Circuit City last week to return my broken Siriius. Needless to say, they advertised having them in stock on their front window but were out when I wanted a replacement. Not only that, they had no idea when they were getting more. Wound up buying a Hewett Packer printer/scanner/fax/ photo copier, asked the salesman for some help but he was so high (dude wreaked like weed ) that he couldn't answer anything I asked and eventually turned me over to someone who was equally clueless.

[PhillyPhanInDC]

I went to Circuit City last week to return my broken Siriius. Needless to say, they advertised having them in stock on their front window but were out when I wanted a replacement. Not only that, they had no idea when they were getting more. Wound up buying a Hewett Packer printer/scanner/fax/ photo copier, asked the salesman for some help but he was so high (dude wreaked like weed ) that he couldn't answer anything I asked and eventually turned me over to someone who was equally clueless.

Must have been a long......cough.......cough.......hack......day. 

[MURP]

Circuit City sucks, Best Buy sucks, customer service everywhere sucks and most of all, humans suck.

[Father Demon]

Circuit City sucks, Best Buy sucks, customer service everywhere sucks and most of all, humans suck.

Dio?  Is that you??

[Sgt PSN]

Big business in general sucks and in the grand scheme of things, there's probably little or no difference between Best Buy and Circuit City but I've had better experiences at Circuit City than I have at Best Buy. 

[LBIggle]

now everyone.. what exactly do you think you could get for 7 dollars per hour?

thats right 7 whole dollars minus taxes.

what's that like a value meal per hour?

maybe a maxim magazine.

mm sluts in maxim.

sluts.

you could also buy an ethopian in congo for like 2 dollars a day or something.

their starving you know.

on top of a trash heap.

[WillRarelyPost]

As my name suggests, I do more reading than anything but scanning through I came across this thread and will add my .02. 

I can only offer a suggestion, I am an Assistant Store Manager at Home Depot and one thing I learned in 6 years there is to complain, and when you complain, make sure you are heard.   The squeaky wheel surely does get the grease in retail.  We have given complete flooring jobs, kitchen jobs, etc... at considerable discounts.  In my store, I have a Lowes just a few miles up the road.  If one of my associates pisses a customer off, or we are out of stock, believe me, I will upgrade your purchase just to keep the sale within the store.  Our stock is either dropping or staying steady between $38 - $40 a share which is pitiful considering where the stock used to be in the 90's. 

Hourly associates at HD are paid very well.  We bring in associates at the lowest $10.00 up to $13.00 per hour.  Don't ever take no from just a regular associate.  As a paying customer you are entitled to the best customer service.   I know Home Depot as well as Lowes offers 1-800 Customer Care #s.  Those calls go direct to the District Manager.  At that point, forget it, our DM will give away our store to keep customers happy. 

I feel that I am sensible enough to know that it is the customers that help me feed my family and pay my bills.  I will walk around with a smile on my face and try to greet every customer.   Are some customers jerks, absolutely....but in the situations described here, your expectations were not unreasonable.  Home Depot does not have that great of a reputation anymore, sites are dedicated to how bad we have gotten.  Home Depot is doing everything now to overturn that opinion especially with Lowes breathing down our throats.  Regardless, you as a consumer should expect nothing but the best of service and execution.

[Susquehanna Birder]

Hewett Packer

[Susquehanna Birder]

one thing I learned in 6 years there is to complain, and when you complain, make sure you are heard.

Absolutely. Work your way up the local chain of command. And if that doesn't work, go corporate.

[SD_Eagle5]

Hewett Packer

[methdeez]

As my name suggests, I do more reading than anything but scanning through I came across this thread and will add my .02. 

I can only offer a suggestion, I am an Assistant Store Manager at Home Depot and one thing I learned in 6 years there is to complain, and when you complain, make sure you are heard.   The squeaky wheel surely does get the grease in retail.  We have given complete flooring jobs, kitchen jobs, etc... at considerable discounts.  In my store, I have a Lowes just a few miles up the road.  If one of my associates pisses a customer off, or we are out of stock, believe me, I will upgrade your purchase just to keep the sale within the store.  Our stock is either dropping or staying steady between $38 - $40 a share which is pitiful considering where the stock used to be in the 90's. 

Hourly associates at HD are paid very well.  We bring in associates at the lowest $10.00 up to $13.00 per hour.  Don't ever take no from just a regular associate.  As a paying customer you are entitled to the best customer service.   I know Home Depot as well as Lowes offers 1-800 Customer Care #s.  Those calls go direct to the District Manager.  At that point, forget it, our DM will give away our store to keep customers happy. 

I feel that I am sensible enough to know that it is the customers that help me feed my family and pay my bills.  I will walk around with a smile on my face and try to greet every customer.   Are some customers jerks, absolutely....but in the situations described here, your expectations were not unreasonable.  Home Depot does not have that great of a reputation anymore, sites are dedicated to how bad we have gotten.  Home Depot is doing everything now to overturn that opinion especially with Lowes breathing down our throats.  Regardless, you as a consumer should expect nothing but the best of service and execution.

All of the above post is why you have "Store Manager" in your title.

[Wingspan]

my story wasnt new thread worthy...so i dug this up.

just bought a HD television this past week. the same model is pretty much sold everywhere. and after price shopping i found CC and BB to be so incredibly overpriced. the TV i bought is sold for $1709 at both places. thats before taxes ($102). BB/CC price would be $1811

i bought same television online for base $1318 + $195 7-10 day shipping = $1513

now you want to add a rip off warranty? BB/CC $300

the place online, called me and offered me the same 3 year warranty for $150, and if i bought it they'd upgrade my shipping to 3-5 day. so i did

BB/CC total = $2111
Online store = $1663

$400 difference?!

[Susquehanna Birder]

The only thing with getting something like that on-line is that you lose the mental comfort of having a brick-and-mortar place to take it to if there's a problem. If it arrives safely, and works right out of the box, you've done well.

[MURP]

what site did you purchase it from Wingspan?

[Wingspan]

what site did you purchase it from Wingspan?

butterflyphoto.com

got a samsung 42" DLP.

bizrate rated them very well. and i've made purchases from them before with smaller items.