I got crap customer service from......

[Beermonkey]

Throughout my working life, I've primarily worked in positions where I have been the primary customer contact. As a result, during my experiences as a consumer, my background has made me more forgiving when there are glitches, but also more sensitive when someone blatantly fargs up.   I thought I'd start this thread for those who want to vent about some of the shtein consumer experiences we have day-to-day.

My first great big "farg You" goes out to a furniture saleswoman I dealt with this past weekend at the Bloomingdales in the Willow Grove Mall. 

Since my kids are getting older and using the PC more for AIM, I got them a new PC that we can keep upstairs, so I can keep an eye on what they do, as well as keeping them off my porn-filled PC. As such, I was looking for a desk/computer armoire that both the wife & kids can use and that you can close up to hide everything. I was looking for a decent piece of furniture and not some Sauder piece, so I was prepared to spend $1000+.

I was at Bloomingdales for something else, when I thought I'd check out their furniture dept. The sales lady seemed nice enough at first, but when I told her that I was looking for a "computer armoire" she got that look on her face like Jodi Foster had when she got hit in the face with a hand full of semen in "Silence of the Lambs". She said very matter of factly that I'm "4 years too late, most people are using laptops by now". I mentioned that we have 3 laptops, so I'm pretty familiar with the concept. She followed up by telling me that "I should look at a nice table, since that is where she keeps her laptop". I couldn't even argue with that kind of logic, so I just turned my back on her & walked away.

Next time you're at that store, blow a snot bubble on leather recliners for me.

[Diomedes]

....as well as keeping them off my porn-filled PC. ...

hal 1lla!

[Beermonkey]

....as well as keeping them off my porn-filled PC. ...

hal 1lla!

Ever since my one kid accidently clicked on the bookmark for "Wickie's Teens", I have to bury my porn deep. 

[rjs246]

Customer service should be populated by intelligent people who are friendly and well compensated (let's be honest, most companies gain and lose their good name based on this and this alone). The sad truth is that most customer service representatives are ignorant, under-educated and under-paid dipshteins. Marketing and advertising cost a whole hell of a lot more than just paying qualified people to serve your customers.

[Geowhizzer]

Customer service should be populated by intelligent people who are friendly and well compensated (let's be honest, most companies gain and lose their good name based on this and this alone). The sad truth is that most customer service representatives are ignorant, under-educated and under-paid dipshteins. Marketing and advertising cost a whole hell of a lot more than just paying qualified people to serve your customers.

Heck, most customer-services things that I've had to call don't even speak English.

[Seabiscuit36]

Customer service should be populated by intelligent people who are friendly and well compensated (let's be honest, most companies gain and lose their good name based on this and this alone). The sad truth is that most customer service representatives are ignorant, under-educated and under-paid dipshteins. Marketing and advertising cost a whole hell of a lot more than just paying qualified people to serve your customers.

The Credit Card company i work for used to operate very differently.  Just to get an entry level job you needed to go thru a series of interviews usually 5, had to have a College degree or at least attending college.  Now its whoever wants it. 

[ice grillin you]

with the corporatization of america and the explosion of box stores like best buy home depot and the rest customer service is not necessary anymore...a lot of people dont have choices to switch even if they wanted to and most idiots dont care anyway...if modells has something that you need youre gonna go there regardless

back in the day when you had neighborhood type johnsons all competeing for your dollar every customer count and therefore there was such a thing as customer service...not anymore...big retail business know that their employees could basically urinate on your leg and youd still come back next time you needed something and even if you didnt they could care less...theres plenty more sheep behind you

[Rome]

Bloomingdales?

Oh, girlfriend... we need to talk!

[Sgt PSN]

I could rant for hours on end about the crappy customer service that the local businesses practice around here (see my bar rant if you missed it) because businesses know around here know that with this being a military town that people are constantly coming and going so for every person they piss off and don't do business with, there's going to be 5 new people showing up who don't know better.  

One other story I'll share though was when I was doing my car shopping last year for my Mustang.  So I decided to first check with the local Ford dealer and when I showed up I was immediate greeted by a flock of salesmen....no surprise really.  So I started talking with one guy and told him what I was looking for......a GT, manual with leather.  So he immediately walks me over the the V6's, aka, Hoyda cars.  So I reminded him that I wanted to look at a GT.  So we go over to the GT's and the ones he's showing me are automatics and have cloth interior.  So I asked him if he had any manuals w/leather and he said no.  That would have been nice to know a few minutes earlier when I showed up and told him what I wanted.  But I didn't get too pissed because I know that when it comes to sales you don't just turn a customer away even if you don't have exactly what they're looking for.  

So I asked him if he knew if any other local dealers had what I was looking for and we go inside and he calls another dealer and they say that they have a manual GT.  The other dealer was actually pretty close to my house, but was still about 20 miles away.  So the salesman suggests that I go to the other dealer, test drive the car and then come back and tell him what I think.  I told him there's no way in hell I was about to make a 40 mile round trip just to test drive a car....especially when I would then have to drive an additional 20 miles so I could go back home.  I was waiting for him to do the right thing and offer to put me in a dealer car and drive me down there himself but his next proposal was even more rediculous.  He then asked me if I wanted to drive one of the Mustangs they had on their lot down to the other dealer and exchange it for the one I wanted to test drive and then I could drive it back.  I looked at this dude like he was on crack and asked him if he thought I was an employee and told him that I'm here to potentially buy a car, not swap cars from lot to lot.  

So his final proposal was for me to just go to the other dealer, test drive the car and then give him a call if I wanted to do business.  So I said fine, grabbed my coat and left.  I had already made up my mind that if I decided to purchase this car that this guy was not going to get my commission.  So I show up at the other dealer and one of the salesmen was already expecting me.  So he showed me the car and it had everything I wanted.  Price was good on it to so I told him I wanted to test drive it.  He asked me to wait a minute and went back inside....I assumed to get the keys.   He comes back out and told me that he had called back to the other dealership and told the salesman that I was ready to take it for a test drive but that the salesman said no and that he wasn't going to let me take it for a test drive without him being present.  I said "Who the hell is that guy?  I don't give a damn what he says.  I'm not doing business with him, I'm doing business with you.  If I like this car then you'll be the one getting the commission."  

I couldn't believe the audacity that this guy had to think that he was in control of the situation and could dictate whether or not I was going to test drive a car when he wouldn't even get off his ass and go with me to look at it.  Ultimately, I ended up buying my car from another dealership because the one that had the car I liked tried jacking me on the interest rates (said the best they could do was 14%.  Ha!).  But the sales service I received from the original salesman was complete crap.  He didn't listen to what I wanted, immediately offered me something I didn't want and then expected me to do all the leg work for him when the car I wanted to look at was on another lot.  Farg him.  

[ice grillin you]

[Diomedes]

^^^^
lmao

[Beermonkey]

with the corporatization of america and the explosion of box stores like best buy home depot and the rest customer service is not necessary anymore...a lot of people dont have choices to switch even if they wanted to and most idiots dont care anyway...if modells has something that you need youre gonna go there regardless

back in the day when you had neighborhood type johnsons all competeing for your dollar every customer count and therefore there was such a thing as customer service...not anymore...big retail business know that their employees could basically urinate on your leg and youd still come back next time you needed something and even if you didnt they could care less...theres plenty more sheep behind you

When I bought my main PC about 2 years, I went to Best Buy first. When I started to browse around, I was asked right away if I needed help. I told him that I wanted to familiarize myself with what they have first, then I'll ask for help if I'm buying or have questions.

I spent about 1/2 hour comparing PC's & settled on the one I was going to buy. I sought out the salesman & asked if I he could ring me up. He told me that he's "with someone and that I should have taken his help when he first asked me". Having the impulse control of a 6-year old, I started dropping the f word on him & started walking out of the store. By coincidence, they store manager was standing by the exit & asked if I found everything I needed.  I told to tell that little fat bastich in the computer section to stick a computer up his ass, as I'm heading down the street to Circuit City to buy my computer.

[ice grillin you]

ha

[Seabiscuit36]

i had nightmare customer service from Direct TV.  I'll post a copy of my letter to the bastich board members that i sent. 

[Sgt PSN]

with the corporatization of america and the explosion of box stores like best buy home depot and the rest customer service is not necessary anymore...a lot of people dont have choices to switch even if they wanted to and most idiots dont care anyway...if modells has something that you need youre gonna go there regardless

back in the day when you had neighborhood type johnsons all competeing for your dollar every customer count and therefore there was such a thing as customer service...not anymore...big retail business know that their employees could basically urinate on your leg and youd still come back next time you needed something and even if you didnt they could care less...theres plenty more sheep behind you

When I bought my main PC about 2 years, I went to Best Buy first. When I started to browse around, I was asked right away if I needed help. I told him that I wanted to familiarize myself with what they have first, then I'll ask for help if I'm buying or have questions.

I spent about 1/2 hour comparing PC's & settled on the one I was going to buy. I sought out the salesman & asked if I he could ring me up. He told me that he's "with someone and that I should have taken his help when he first asked me". Having the impulse control of a 6-year old, I started dropping the f word on him & started walking out of the store. By coincidence, they store manager was standing by the exit & asked if I found everything I needed.  I told to tell that little fat bastich in the computer section to stick a computer up his ass, as I'm heading down the street to Circuit City to buy my computer.

If you would have just bought a laptop, you could have avoided this problem as well as your problem at Bloomingdale's.