http://www.woodtv.com/Global/story.asp 4739612
Quote
(Update: Detroit, April 7, 2006, 12:24 p.m.) An investigation is underway in Detroit after a six-year-old boy called 911 to get help for his mom, and the operator acted as if it were a joke.
Detroit NBC Affiliate WDIV reports that six-year-old Robert Turner called 911 on February 20. He thought his mother, 46-year-old Sherrill Turner, had passed out. She was later found dead.
911 tapes detail the call, where the boy tells a female operator that his mom had passed out. The operator demands to speak to an adult before sending police.
The boy eventually hung up and called back a short time later. This time, the same operator warns the boy that he could get in trouble for making a prank call to 911. The boy said police didn't arrive until three hours later and found his mother dead.
The boy is living with family members, who are now pursuing a lawsuit.
Officials said the 911 operator will be disciplined, but because of her years of service she will not be fired.
Police continue to investigate.
That dispatcher should be fined and jailed. How stupid can you be? 911 is supposed to take EVERY call seriously. If they get burned by a prank, then so be it, but if not, then it can cost someone their life. As it did in this situation.
That is awful. I can't even imagine why they'd think it was a prank. I doubt the boy was giggling.
Jailed and fined? I don't think so. Fired? Yes.
You have no clue unless you've sat in there and taken the calls man. So you can't pass judgement. I guarantee you that 95% of the people on this board couldn't hack it in a 911 call center, especially one the size of Detroit.
Just because someone hasn't "sat in there and taken calls" we can't pass judgement? Well if thats the case you are never allowed to comment on the Eagles/Phillies/Sixers/Flyers players or management, unless of course you have taken a snap, pass, shot, draft selection, or fastball.
I could give a rats a$$ if 99% of us couldn't hack it, they need to have people do the job correctly, and she couldn't do it. Would the lady have been saved by an EMS person we will never know now.
A side note to the Detroit call center is that un-like New York and few other cities across the board, they don't spend the money to train people to scan the calls to see if they are pranks or not. According to the report, trained persons can find out within 45 seconds if the calls is fake or not. (I'm sure that's an average)...but it sucks that sometimes people have to die for shtein to change. I guess that's the law of life.
She probably deserved it [/rjs]
Quote from: phillymic2000 on April 10, 2006, 12:49:40 PM
Just because someone hasn't "sat in there and taken calls" we can't pass judgement? Well if thats the case you are never allowed to comment on the Eagles/Phillies/Sixers/Flyers players or management, unless of course you have taken a snap, pass, shot, draft selection, or fastball.
I could give a rats a$$ if 99% of us couldn't hack it, they need to have people do the job correctly, and she couldn't do it. Would the lady have been saved by an EMS person we will never know now.
So are you telling me that you have never farged up at your job? You never made a mistake? You never did anything wrong? Yeah, that's what the farg i thought moron. I've been there...i've done that and it ain't easy.
it is easy, here's the 1st rule, don't farging hang up on kids who say their mommy needs help.
Quote from: The Waco Kid on April 10, 2006, 05:24:03 PM
Quote from: phillymic2000 on April 10, 2006, 12:49:40 PM
Just because someone hasn't "sat in there and taken calls" we can't pass judgement? Well if thats the case you are never allowed to comment on the Eagles/Phillies/Sixers/Flyers players or management, unless of course you have taken a snap, pass, shot, draft selection, or fastball.
I could give a rats a$$ if 99% of us couldn't hack it, they need to have people do the job correctly, and she couldn't do it. Would the lady have been saved by an EMS person we will never know now.
So are you telling me that you have never farged up at your job? You never made a mistake? You never did anything wrong? Yeah, that's what the farg i thought moron. I've been there...i've done that and it ain't easy.
The article says she won't be fired, which is a joke. She should resign. I would. If you cost someone their life by a mistake, it's a lot different than "farging up" at an everyday job.
Well, I'm sure nothing I've ever done at work directly or indirectly led to the death of another person. So, yeah, I can condemn the bitch.
You can't look at it that way. You don't work at a job like that. It would be like you working in a shipping department and sending one of your huge shipments to the wrong place. You don't even know if she would've lived had the medics gotten there. So you can't really say. Yes, i agree she should be shtein canned. And the family will sue the city, i'm sure. But the woman won't have to pay a dime because she is covered by the city.
What happened to the protocol of the police responding to 911 calls even if the caller says there is no problem or it is a hangup?
A friend of mine is a cop up here and he said they responded to one where the caller tried to say it was a mistake and they found her husband holding her and the kids hostage. And another friend told me that her department requires a response to every 911 call to be sure.
And what is crazy about this Detroit thing is the kid hung up and called back and got the same bitch! What are the odds of that happening? Less than me calling a customer service line and getting someone fluent in the English language, thats fo sho.
That lady needs to be fired. And the city deserves to pay out the ass in a lawsuit because their 911 people are shtein.
Quote from: The Waco Kid on April 10, 2006, 05:41:28 PM
You can't look at it that way. You don't work at a job like that. It would be like you working in a shipping department and sending one of your huge shipments to the wrong place. You don't even know if she would've lived had the medics gotten there. So you can't really say. Yes, i agree she should be shtein canned. And the family will sue the city, i'm sure. But the woman won't have to pay a dime because she is covered by the city.
you can always re ship the items.
you can't answer the phone now and save the womans life.
the person farged up big time. the kid called twice. and there was no response. it's not the job to tell if the kid was joking, thats for the police once they get there
Quote from: PhillyPhreak54 on April 10, 2006, 06:34:50 PM
What happened to the protocol of the police responding to 911 calls even if the caller says there is no problem or it is a hangup?
A friend of mine is a cop up here and he said they responded to one where the caller tried to say it was a mistake and they found her husband holding her and the kids hostage. And another friend told me that her department requires a response to every 911 call to be sure.
And what is crazy about this Detroit thing is the kid hung up and called back and got the same bitch! What are the odds of that happening? Less than me calling a customer service line and getting someone fluent in the English language, thats fo sho.
That lady needs to be fired. And the city deserves to pay out the ass in a lawsuit because their 911 people are shtein.
It's the discretion of the calltaker whether or not they think it's real or a prank. Obviously, that woman made a mistake that cost a life. However, her losing her job is enough. If the family wants to sue the city, so be it.
That's my take, too, Wingspan.
I always thought that 911 HAD to send emergency to a call, and let them decide whether or not the call was legit.
Charges can be brought against someone that abuses the system, but someone can't be brought back to life.
The woman should no longer have that job.
I never liked the fact that our department allowed the 9-1-1 calltaker to have the discretion on whether or not PD should go to a call. If someone calls, even if it's by accident, a unit should still respond.
It takes especially stupid people to design an emergency response system that grants "aid/do not aid" discretion to the first responder.
This is once or twice in my lifetime that i will agree with Diomedes.
Quote from: The Waco Kid on April 10, 2006, 07:47:58 PM
It's the discretion of the calltaker whether or not they think it's real or a prank. Obviously, that woman made a mistake that cost a life. However, her losing her job is enough. If the family wants to sue the city, so be it.
We have about 2 fake/false calls to 911 in my school district every month and the cops show up every time.
Quote from: The Waco Kid on April 10, 2006, 05:24:03 PM
So are you telling me that you have never farged up at your job? You never made a mistake? You never did anything wrong? Yeah, that's what the farg i thought moron. I've been there...i've done that and it ain't easy.
Didn't say I never made a mistake, but my job performance does not have someones life on the line. Never said the job wasn't easy. They should have people working there that among other things can #1 handle pressure #2 do not get frustrated easy, by the looks of your response did you train this lady?
"When lives are at stake you err on the side of caution."
This lady obviously forgot this... she needs to be fired and punished. Preferrably by making her understand what she did for the rst of her life. Second, those responsible for creating a situation where something like this can happen (and that means in the bureaucracy, emergency services and politicians) need to be fired as well.
They should also be forced to pay for the upbringing of the boy (and possible other kids) left behind (regardless of whether the mother would have survived or not), including full coverage of healthcare and education (regardless of schools attended). This is IMHO culpable negligence at all levels of the worst kind.
You couldn't be more right, but that's not how it works around here.
Quote from: Diomedes on April 11, 2006, 09:00:24 PM
You couldn't be more right, but that's not how it works around here.
What are you talking about, haven't you heard? Work harder millions (legal & illegal) are depending on you.
You're annoying me lately. It's best we don't talk.
Quote from: Diomedes on April 11, 2006, 09:06:43 PM
You're annoying me lately. It's best we don't talk.
:-D :-D come on you know it's true!
Girl, you know it's true!
(http://www.zene.net/pictures/pop/milli_vanilli_14_3581.jpg)
Guess the prosecutors think these jackasses deserve a little more than 3-5 days suspension....
http://www.cnn.com/2006/LAW/06/07/911.death.ap/index.html
QuoteAttorney Geoffrey Fieger, who defended assisted-suicide advocate Jack Kevorkian, has filed a wrongful-death lawsuit against the city on behalf of the family.
I find humor in this.
Yet another dispatcher that refused to send help. Fire him. Fine him. Jail him.
Dispatcher: Sheriff's department, how can I help you?
Caller: Yeah, I'm over here at Burger King, right here in San Clemente-
Dispatcher: Mm-hmm.
Caller: -um, no, not San Clemente, I'm sorry. Um, I live in San Clemente. I'm in Laguna Niguel, I think that's where I'm at.
Dispatcher: Uh-huh.
Caller: I'm at a drive-thru right now.
Dispatcher: Uh-huh.
Caller: I ordered my food three times. They're mopping the floor inside, and I understand they're busy. They're not even busy, OK, I've been the only car here. I asked them four different times to make me a Western Barbecue Burger. OK, they keep giving me a hamburger with lettuce, tomato and cheese, onions. And I said, I am not leaving.
Dispatcher: Uh-huh.
Caller: I want a Western Burger. Because I just got my kids from tae kwon do; they're hungry. I'm on my way home, and I live in San Clemente.
Dispatcher: Uh-huh.
Caller: OK, she gave me another hamburger. It's wrong. I said four times, I said, "I want it." She goes, "Can you go out and park in front?" I said, "No. I want my hamburger right." So then the lady came to the manager, or whoever she is--she came up and she said, um, "Did you want your money back?" And I said, "No. I want my hamburger. My kids are hungry, and I have to jump on the toll freeway [sic]." I said, "I am not leaving this spot," and I said I will call the police, because I want my Western Burger done right. Now is that so hard?
Dispatcher: OK, what exactly is it you want us to do for you?
Caller: Send an officer down here. I want them to make me the right-
Dispatcher: Ma'am, we're not going to go down there and enforce your Western Bacon Cheeseburger.
Caller: What am I supposed to do?
Dispatcher: This is between you and the manager. We're not going to go enforce how to make a hamburger. That's not a criminal issue. There's nothing criminal there.
Caller: So I just stand here--so I just sit here and block-
Dispatcher: You need to calmly and rationally speak to the manager and figure out what to do between you.
Caller: She did come up, and I said, "Can I please have my Western Burger?" She said, "I'm not dealing with it," and she walked away. Because they're mopping the floor and it's all full of suds, and they don't want to go through there, and-
Dispatcher: Ma'am, then I suggest you get your money back and go somewhere else. This is not a criminal issue. We can't go out there and make them make you a cheeseburger the way you want it.
Caller: Well, that is, that--you're supposed to be here to protect me.
Dispatcher: Well, what are we protecting you from, a wrong cheeseburger?
Caller: No. It's-
Dispatcher: Is this like, is this a harmful cheeseburger or something? I don't understand what you want us to do.
Caller: Well, just come down here! I'm not leaving!
Dispatcher: No, ma'am, I'm not sending the deputies down there over a cheeseburger! You need to go in there and act like an adult and either get your money back or go home.
Caller: I do not need to go. She is not acting like an adult herself. I'm sitting here in my car. I just want them to make my kid a Western Burger [unintelligible].
Dispatcher: Now this is what I suggest: I suggest you get your money back from the manager and you go on your way home.
Caller: OK.
Dispatcher: OK? Bye-bye.
Caller: No-
[click]
Now I'm hungry.
the audio of that is even better...the woman is a whiney funhole....in other words, she's a woman
Ma'am, we're not going to go down there and enforce your Western Bacon Cheeseburger.
I'm going to marry that dispatcher.